Six Sigma Business Scorecard

Excerpts from article:. New Book Captures Keys to Short- and. Long-Term Business Success. ... Six Sigma Business Scorecard, . published by McGraw-Hill, combines today's most powerful management concepts...The book starts with a comprehensive. review of Six Sigma and its ability to generate significant returns by focusing on customer satisfaction and. profitability. Gupta then describes the following seven highly critical areas to manage in any organization:. 1) leadership and profitability; 2) management and improvement; 3) employees and innovation; 4) purchasing and. supplier management; 5) operational execution; 6) sales and distribution; and 7) service and growth. Using these criteria, Gupta develops the Business Performance Index (BPIn), a comprehensive business guide that can judge the overall performance of any organization. The book also portrays how the BPIn can be used to determine a corporate sigma level that is missing in the Six. Sigma methodology used today. Additionally, The Six Sigma Business Scorecard includes an interview with Bob Galvin, former CEO of Motorola, in which he shares his views on leadership performance...